Invitech operates unified customer care and network operation centre that ensures up-to-date information is given to customers. Problems may be reported by phone, fax or electronic mail. Customer Care / Network Operation Centre acts as single point of contact and coordinates fault resolution process. Main tasks:

  • opening trouble ticket upon fault report or monitoring system alarm. Customers are required to provide NOC with the service ID;
  • confirmation of reported fault in service with trouble ticked ID;
  • providing regular updates to customers on status of resolution until the ticket is closed;
  • coordinating fault resolution;
  • providing information to customers on planned maintenance;

NOC is available 24x7x365 with English-speaking engineers. NOC also contacts customers if on-site works are needed and negotiates about access to the site.

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