Estimated target service delivery date to hand the service over to the customer. Target delivery lead time is valid for on-net sites only, I.e. no third-party network is used to reach customer site. In case of third-party network is used feasibility study is needed prior to committing date of delivery.
Average lead times:
Service availability refers to the ability for the customer to use the telecommunications service according to its specification. Availability is defined as a ratio
Availability ( % ) = (1-ts/tu) x 100
The availability shall be measured during the Period of Systematic Follow-up for each particular link.
The guaranteed availability and quality parameters shall be: 99,5% yearly.
All faults and degradations to the service are handled on a 24x7 basis. Invitech shall make any effort to fix outages in customer services having any outage not exceed 6 hours.
Invitech guarantee that BER does not exceed 10-8 end-to-end. Frame Loss Ration shall be better than 10-6
Latency is defined as the time in milliseconds (ms) consumed by a one-way transmission of the information. Latency figures among Invitech main POPs shall not exceed 20 ms.