Customer service solutions
Businesses and institutions with a busy end user-related phone traffic have to face, on a daily basis, the fact that they are only able to respond to request and incident reports with significant delays, and may even lose calls in many cases.
Such problems result in a huge loss in end user confidence and financial loss due to the business process outage and the late handling of serious problems that need to be reported. Use our solution with a monthly rate so that without having to invest you can not only forget the issues above, but you will also be offered a broad range of additional services to choose from.
The pros of Customer service solutions
- Expert support in defining business requirements and implementing the service
- Our end user service is customised to match the real business demands, and is available 24 hours a day through a number of channels (phone, e-mail, SelfHelp portal, Chat). No questions will remain unanswered!
- Application of best industry practices (ITIL) and technologies in the implementation and operational phases
- Improved response and problem-solving times
- Ever-expanding knowledge base
- Continuous service measurement, reporting and improvement process
- All these features result in improved end user experience as the system enables simple reporting and tracking of IT requests and incidents.
Your experts will have the time to manage important tasks, while the burdens of communication, administration and compulsory procedures in connection with end users will be taken over by a dedicated team.
• Our service will reduce your OPEX: our end user service solution tailor-made to match business demands reduces the total cost of ownership (TCO). Choosing to rely on an expert partner eliminates the costs of hiring, training and employing IT service desk staff, and neither will you have to deal with labour market challenges. You may easily calculate your annual expenses, using a service with a fixed monthly rate.
• Costs related to downtime will decrease: our end user service solution tailor-made to match business demands reduces IT downtime, thus diminishing the related business losses.
• IT operations will become transparent, helping you in making cost-cutting decisions.
Your experts will have the time to manage important tasks, while the burdens of communication, administration and compulsory procedures in connection with end users will be taken over by a dedicated team.
