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Outsourced IT customer service

Does it happen that you can only reply to your customers’ inquiries with significant delay, or that some business areas are completely deprived of support, which might cause distrust in your experts? This could lead to a shutdown of essential business processes or even to loss of clientele. You can avoid these problems even without making any investments, by using our monthly plan-based solution.

We know everything you might need.

And possibly even more

Our customer service solutions can help you

  • centralise the inquiries received by the IT unit via one-stop case management
  • choose availability depending on your business needs (5x8 – 7x24)

 

  • reduce your operating expenses and the costs of providing services
  • calculate your annual expenses more easily thanks to outsourcing with a fixed monthly rate
  • get rid of the difficulties of managing IT and telecom subcontractors
  • unburden your IT experts so they can dedicate themselves to the tasks that are most important for the business
  • reduce the number of problems arising from missed calls and unmanaged reports

 

  • improve end user satisfaction

Customer service solutions

More benefits

  • you do not need to tackle the challenges of the labour market and the risks associated with your own service model
  • you are relieved of any problems generated by temporary lack of resource (e.g. sick leave, annual leave, education)
  • outsourcing allows you to use a quality-assured (ISO2000) service that follows the best industry practices (ITIL)
  • a proactive team with a continuously expanding customer-specific knowledge base is at your service

Select a product and ask for our quotation!

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