Invitech Cloud Contact – Efficiency in telecommunication
Invitech Cloud Contact is a cloud-based call centre service providing financially proven benefits concerning the service of your Clients and the improvement of the efficiency of your course of business by supporting company communication processes.
For Companies, optimising business processes, enhancing efficiency, retaining clients, increasing their satisfaction and loyalty, and expanding the clientele are all essential to increase efficiency and effectiveness.
Today, contact and interaction with the clients are of key importance to all Companies or Business Enterprises. By now, the Call and Contact Centre systems have become the primary means of maintaining contact; their introduction is essential in effective customer service, or in keeping contact with customers and partners.
Today, contact and interaction with the clients are of key importance to all Companies or Business Enterprises. By now, the Call and Contact Centre systems have become the primary means of maintaining contact; their introduction is essential in effective customer service, or in keeping contact with customers and partners.
Business benefits
- Dedicated solution and service tailored to the Clients’ business needs/li>
- Flexible scalability, cost efficiency
- Forward-looking, future-proof technological solution that is easy to develop
- Possibility of integration with other communication or CRM/ERP/Ticketing systems
- Continuous, 24/7 operational support, system monitoring
- High availability
- Transparent, user-friendly operator interface
- Real-time and historical information on the course of business
How will it be worth it?
- Your communication system can be modernised without major investments
- Your business processes can be optimised
- Costs can be planned due to the fixed monthly fee
- The IT operating costs will decrease
- Its wide range of functions and scalability provide long-term support to your course of business
- By controlling the course of business, the efficiency of customer service processes can be improved
Functions supporting the course of business
- GDPR compliance: full GDPR compatibility concerning the consumer protection requirements applicable in Hungary
- IVR: automated call management function for efficient customer service and service of clients
- Advanced call distribution logic: for the support of professional customer service
- Home Office support: with IP phones or softphone solution provided as part of the service; thereby your course of business can be made independent from office presence
- Voice recording: your calls can be recorded for quality assurance purposes, or even archived for a longer period of time
- Advanced monitoring and reporting: for the transparency, measurability, planning and improvement of the course of business
- Management of roles and access: in accordance with job titles and responsibilities
- Dashboard: for the display of real-time business processes
- Client satisfaction surveys to make your course of business more effective, and/or to improve your Clients’ satisfaction
- Possibility of integration: with the company’s other (CRM, Ticketing, etc.) systems for a more efficient operation
- Automated Call Centre function: to reduce the employees’ workload and/or for a more efficient customer service
- Specific developments and integration: to serve specific needs
Choose the Invitech Cloud Contact solution if
- you are considering the modernisation and consolidation of your communication system
- you are open to a service-based approach: the cloud
- you are struggling with supporting your business processes and their technological background
- you wish to make your course of business more efficient and profitable
- you are looking for a solution that can be tightly integrated into your CRM/ERP/Ticketing system
- you need a complete picture of your business processes and wish to control them
- you do not have a specific client contact solution yet
Optional services
- special tariff plans (coloured numbers)
- dedicated data transfer connections
- backup and archiving services
