Service management and consulting
All our end user services aim at helping you achieve your business goals. This is why we apply ITIL-based service management practices. This you will receive only commercially justified, economically operable, efficient and objectively measurable IT services.
To meet all these demands a comprehensive system is needed that covers all business needs, issues and responsibilities related to IT services. The ITIL service management framework incorporates best IT practices from the strategic planning of IT services to IT operations and continuous service quality improvement, making the expected values available to your company.
The pros of Service management and consulting
We will help you create a realistic business requirements specification, once you have selected the service you need. Relying on this specification we may together define a combination of costly IT service elements so that your business can produce the necessary values at an affordable price.
By optimising the service level management process our solution will enable the control of supplier performance, the streamlining of related costs and an increase in the level of IT services provided by your company. We will assist you in developing key performance indicators (KPI) for your IT organisation and processes and defining service level objectives. Relying on our efficient device and configuration management (CMDB, service catalogue), we will harmonise different support contracts and external and internal services.
By planning services based on realistic business requirements, expenses that do not create value for your business will be avoided.
You should pay only for functions that are essential for business continuity. Response and solution times are familiar concepts for everybody. It is common knowledge that the stricter the better, yet the question presents itself immediately: why pay for service levels that are not essential for key business functions? If required we will help you prepare a business impact analysis so that you can avoid the costs of unnecessary commitments. Using the developed system the allocation of funds on the operation of IT systems and their development may be optimised and you will be able to plan IT investments.
Business benefits
- In the framework of our consulting service we will define your business requirements specification and system plan to provide the basis for transparent and measurable operation, as well as accountability.
- By optimising the service level management process our solution will facilitate the control of supplier performance, the streamlining of related costs and an increase in the level of IT services provided by your company.
- Relying on our efficient device and configuration management (CMDB, service catalogue), we will harmonise different support contracts and external and internal services.
- Using the developed system the allocation of funds for the operation of IT systems and their development may be optimised – as the budget is based on indicators – and you will be able to plan IT investments.
- We will assist you in developing key performance indicators (KPI) for your IT organisation and processes and defining service level objectives.
We will provide you with an ITIL service management support tool that may be tailored to your needs as required.
When designing our services we define the following processes
- request management
- incident management
- problem management
- supplier management
- change management
- continuous service planning
- service measurement and reporting
