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Service management and consulting

All our end user services aim at helping you achieve your business goals. This is why we apply ITIL-based service management practices. Thus you will receive only commercially justified, economically operable, efficient and objectively measurable IT services. To meet all these demands a comprehensive system is needed that covers all business needs, issues and responsibilities related to IT services. The ITIL service management framework incorporates best IT practices from the strategic planning of IT services to IT operations and continuous service quality improvement, making the expected values available to your company.

Business benefits:

  • In the framework of our consulting service we will define your business requirements specification and system plan to provide the basis for transparent and measurable operation, as well as accountability.
  • By optimising the service level management process our solution will facilitate the control of supplier performance, the streamlining of related costs and an increase in the level of IT services provided by your company. 
  • Relying on our efficient device and configuration management (CMDB, service catalogue), we will harmonise different support contracts and external and internal services.
  • Using the developed system the allocation of funds for the operation of IT systems and their development may be optimised – as the budget is based on indicators – and you will be able to plan IT investments.
  • We will assist you in developing key performance indicators (KPI) for your IT organisation and processes and defining service level objectives. 

We will provide you with an ITIL service management support tool that may be tailored to your needs as required.

 

When designing our services we define the following processes: 

 

 

  • request management
  • incident management
  • problem management
  • supplier management
  • change management
  • continuous service planning
  • service measurement and reporting

 

Select a product and ask for our quotation!

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